ClintonMass.com - Discussion Forums

Ken wrote:

Random thoughts:

1. How many focus groups did it take to arrive at that name?
2. Any chance they will re-brand their exorbitant prices?

"This re-branding comes as Comcast has struggled to rebuild its reputation because of poor service and problems with its network that resulted in telephone and Internet outages. Its customer-satisfaction rating is among the lowest in the industry, but it has improved slightly in the last year."

http://www.philly.com/inquirer/business … _logo.html

3. Trust me when I say this, but changing a product's name does not make it a better product.

In responce to #3...REALLY...i'm shocked!!!!   

CET wrote:

Does this mean a change in all the literature (letterheads, business cards, Web sites) one has with a screen name @comcast.net

From the article: "Comcast officials said the new brand name would not change any customer's e-mail address."

Xfinity = Like Infinity, but with an X

I don't think they are changing the name of the company, just the name of the service.  They are working on network changes to increase speed so they can compete with FIOS.

http://www.pcmag.com/article2/0,2817,2358807,00.asp

We have been very happy with our comcast service, and changed our phone over last year ...no issues on our end....and my thought is it is no more expensive then any other service....

DanMnz wrote:

bugs942 wrote:

..and my thought is it is no more expensive then any other service....

My thoughts exactly. However we use Comcast, had Verizon years ago, and have the same pros/cons with both companies. We're with Comcast now because of the on demand service.

I've had loads of trouble with the digital box that Comcast requires for cable channels. My downstairs TV worked fine but the one upstairs kept conking out and showing no picture, just blue sections at the top and bottom saying picture would be on soon, which it never was.

One Comcast tech came and spent an hour going from cellar to second floor and could not find the problem. He finally said to turn the TV off for two days while something was downloaded from somewhere. It came back on for a few days after that and conked out again. Finally, a Comcast tech found the problem--the cable running from the pole across the street was not high enough or low enough (that's how technically proficient I am) that was causing the problem.

I must have made six or seven calls to Comcast trying to straighten out this problem. The implication from Comcast reps in the office is that you or your TV is the problem. They are going to give me some credit on my bill but it may not be enough to cover the time that the TV could not be viewed. These are not the same digital boxes that were required on January 1, but are probably a product designed to eventually force everyone to take the more expensive packages. I have only basic and that is enough for me. I watch very little TV. I find the Internet more interesting.

I'm about to cancel the TV service all together and just use the laptop on the TV for free. With all the free TV shows online now, paying for them on the screen doesn't make sense to us anymore. It's not worth the $80 or more + frustration on a daily basis. Plus, we're never around when our shows are on anyways, and I'm forced to play catch up online.

DanMnz wrote:

I'm about to cancel the TV service all together and just use the laptop on the TV for free. With all the free TV shows online now, paying for them on the screen doesn't make sense to us anymore. It's not worth the $80 or more + frustration on a daily basis. Plus, we're never around when our shows are on anyways, and I'm forced to play catch up online.

Sounds good to me. If I watched TV more I'd switch to something different. It's frustrating to pay for Comcast's errors.